Terms and Conditions
Effective Date: November 8, 2025
Last Updated: November 8, 2025
AGREEMENT TO TERMS
Welcome to Atroze (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of the Atroze website at https://atroze.com (the “Site”) and any related services provided by Atroze.
By accessing or using our Site, placing an order, or purchasing our skincare products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Site or purchase our products.
Please read these Terms carefully before using our services.
SECTION 1 – ELIGIBILITY AND ACCOUNT REGISTRATION
1.1 Age Requirements
You must be at least 18 years of age to purchase products from our Site. By using our Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement.
If you are under 18 years of age, you may use our Site only with the involvement and consent of a parent or legal guardian.
1.2 Account Information
If you create an account, you agree to:
– Provide accurate, current, and complete information
– Maintain and promptly update your account information
– Maintain the security of your password and account
– Notify us immediately of any unauthorized use of your account
– Accept responsibility for all activities that occur under your account
SECTION 2 – USE OF OUR SITE
2.1 Permitted Use
You may use our Site for lawful purposes only, including:
– Browsing and purchasing skincare products
– Accessing skincare information and educational content
– Managing your account and orders
– Contacting customer support
2.2 Prohibited Activities
You agree NOT to:
– Use our Site for any unlawful purpose or in violation of these Terms
– Violate any applicable local, state, national, or international law
– Transmit viruses, malware, or any code of a destructive nature
– Attempt to gain unauthorized access to our systems or networks
– Interfere with or disrupt the operation of our Site
– Harvest or collect information about other users
– Impersonate any person or entity
– Upload or transmit any content that infringes intellectual property rights
– Use automated systems (bots, scrapers) without our written permission
– Resell our products without authorization as an authorized retailer
SECTION 3 – PRODUCTS AND SERVICES
3.1 Product Information
We make every effort to display our skincare products as accurately as possible, including:
– Product descriptions and ingredients
– Colors, textures, and packaging
– Benefits and intended use
– Prices and availability
However, we cannot guarantee that:
– Your device’s display will accurately show product colors or textures
– All product information is error-free
– Products will always be available in stock
3.2 Product Availability
– Products are subject to availability and may have limited quantities
– We reserve the right to limit quantities purchased per person or household
– We may discontinue products at any time without notice
– Pre-order items may have extended delivery times
3.3 Pricing
– All prices are listed in United States Dollars (USD)
– Prices are subject to change without notice
– We reserve the right to correct pricing errors
– Applicable taxes will be added at checkout
– Promotional prices are subject to specific terms and expiration dates
3.4 Skincare Product Disclaimers
IMPORTANT: Please read carefully before purchasing.
Medical Disclaimer:
– Our products are cosmetic skincare products, not drugs or medical treatments
– Products are not intended to diagnose, treat, cure, or prevent any disease
– Results may vary from person to person
– Individual results depend on various factors including skin type, age, and consistency of use
– Claims made about our products have not been evaluated by the FDA
Allergy and Sensitivity Warning:
– Always review the full ingredient list before purchasing
– Perform a patch test before using any new product
– Discontinue use if irritation or allergic reaction occurs
– Consult a dermatologist if you have sensitive skin or existing skin conditions
– We are not responsible for allergic reactions or sensitivities to ingredients
Ingredient Information:
– Full ingredient lists are provided on product pages
– Formulations may be updated; check packaging for the most current ingredients
– Contact us if you have questions about specific ingredients
Professional Consultation:
– Consult with a dermatologist or healthcare provider before use if you:
– Are pregnant or nursing
– Have a medical skin condition
– Are undergoing medical treatment
– Are using prescription skincare products
– Have concerns about product compatibility with your skin
SECTION 4 – ORDERING AND PAYMENT
4.1 Order Acceptance
– Placing an order constitutes an offer to purchase
– We reserve the right to accept or decline any order
– Order confirmation does not guarantee acceptance
– We may cancel orders that appear fraudulent or in violation of these Terms
– We may limit quantities or refuse orders from resellers or distributors
4.2 Payment
– Payment is required at the time of purchase
– We accept major credit cards, debit cards, and other payment methods as displayed
– Payment processing is handled by secure, third-party payment processors
– Your payment information is encrypted and securely processed
– We do not store complete credit card information on our servers
4.3 Pricing Errors
If we discover a pricing error after you place an order:
– We will notify you and give you the option to cancel or proceed at the correct price
– We are not obligated to honor incorrect prices
– We will not charge you until we confirm the order at the correct price
SECTION 5 – SHIPPING AND DELIVERY
All shipping and delivery terms are governed by our Shipping Policy.
For complete information about:
– Shipping methods and carriers
– Processing times
– Delivery timeframes
– Tracking information
– Address changes
– Shipping restrictions
Please visit our Shipping Policy: https://atroze.com/shipping-and-returns/
Risk of Loss: All items purchased from our Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.
SECTION 6 – RETURNS, REFUNDS, AND EXCHANGES
All returns and refunds are governed by our Returns and Refund Policy.
For complete information about:
– Return eligibility and timeframes
– Return process and requirements
– Refund processing
– Damaged or defective products
– Non-returnable items
Please visit our Returns and Refund Policy: https://atroze.com/returns-and-refund-policy/
Summary of Key Points:
– 30-day return window for eligible items
– Products must be unopened and unused (hygiene requirements)
– Free return shipping on approved returns
– Refunds processed within 7 business days of receipt
– Opened products cannot be returned unless defective
SECTION 7 – INTELLECTUAL PROPERTY RIGHTS
7.1 Our Property
All content on our Site is owned by Atroze or our licensors, including:
– Website design, layout, and graphics
– Product names, descriptions, and images
– Logos, trademarks, and brand elements
– Text, articles, and educational content
– Software and code
– Videos and multimedia content
7.2 Your Rights
You are granted a limited, non-exclusive, non-transferable license to:
– Access and use our Site for personal, non-commercial purposes
– View and print content for personal reference
– Share content using our designated sharing features
7.3 Restrictions
You may NOT:
– Reproduce, distribute, or publicly display our content without permission
– Modify, create derivative works, or reverse engineer our Site
– Remove copyright or proprietary notices
– Use our trademarks or branding without written authorization
– Frame or mirror any part of our Site
SECTION 8 – USER-GENERATED CONTENT
8.1 Reviews and Comments
If you submit product reviews, comments, feedback, or other content:
– You grant us a perpetual, worldwide, royalty-free license to use, display, and distribute your content
– You represent that your content is original and does not violate any third-party rights
– You agree your content will not contain offensive, defamatory, or illegal material
– We reserve the right to moderate, edit, or remove any content at our discretion
– We are not responsible for user-generated content
8.2 Feedback
Any suggestions, ideas, or feedback you provide about our products or services become our property, and we may use them without compensation or attribution.
SECTION 9 – PRIVACY AND DATA PROTECTION
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy.
For information about:
– What information we collect
– How we use your information
– Data security measures
– Your privacy rights
– Cookie usage
Please visit our Privacy Policy: https://atroze.com/privacy-policy/
By using our Site, you consent to our data practices as described in the Privacy Policy.
SECTION 10 – THIRD-PARTY LINKS AND SERVICES
10.1 External Links
Our Site may contain links to third-party websites, including:
– Social media platforms
– Payment processors
– Shipping carriers
– Partner websites
We are not responsible for:
– The content, privacy practices, or terms of third-party sites
– Any transactions you conduct with third parties
– The accuracy or reliability of third-party information
10.2 Third-Party Tools
We may offer access to third-party tools or services:
– These are provided “as is” without warranties
– We do not endorse or control these tools
– Use of third-party tools is at your own risk
– You should review the terms and policies of third-party providers
SECTION 11 – DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Our Site and products are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied, including but not limited to:
– Merchantability
– Fitness for a particular purpose
– Non-infringement
– Accuracy or completeness of content
– Uninterrupted or error-free operation
We do not warrant that:
– Our Site will be available at all times
– Products will meet your specific expectations
– Results from product use will be as expected
– Any errors or defects will be corrected
– Our Site is free from viruses or harmful components
Product Performance:
– Individual results from skincare products may vary
– We do not guarantee specific results or outcomes
– Product effectiveness depends on multiple factors including skin type, usage, and individual biology
SECTION 12 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Atroze, its directors, officers, employees, affiliates, agents, suppliers, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
– Your use or inability to use our Site or products
– Unauthorized access to your account or information
– Errors, mistakes, or inaccuracies in content
– Personal injury or property damage from product use
– Allergic reactions or skin sensitivities
– Interruption or cessation of service
– Deletion of, corruption of, or failure to store any content
– Any third-party conduct or content
This includes damages for:
– Lost profits or revenue
– Loss of data
– Business interruption
– Personal injury
– Emotional distress
Our total liability to you for any claim shall not exceed the amount you paid for the product(s) that gave rise to the claim, or $100, whichever is less.
Some jurisdictions do not allow limitations on implied warranties or liability for incidental damages, so these limitations may not apply to you.
SECTION 13 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Atroze and our affiliates, officers, directors, employees, agents, and suppliers from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:
– Your use of our Site or products
– Your violation of these Terms
– Your violation of any law or third-party rights
– Your user-generated content
– Any misuse or unauthorized use of your account
– Any allergic reaction or adverse effect from product use (unless caused by product defect)
SECTION 14 – DISPUTE RESOLUTION
14.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.
14.2 Jurisdiction
You agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in Santa Clara County, California, and you consent to the jurisdiction of such courts.
14.3 Informal Resolution
Before filing any legal claim, you agree to first contact us at support@atroze.com to seek an informal resolution. We will attempt to resolve disputes amicably within 30 days.
SECTION 15 – MODIFICATIONS TO TERMS
15.1 Right to Modify
We reserve the right to modify these Terms at any time. Changes may be made to reflect:
– Changes in our business practices
– Legal or regulatory requirements
– New features or services
– User feedback
15.2 Notification
When we make material changes:
– We will update the “Last Updated” date at the top of this page
– We may notify you via email or Site notification
– Continued use of our Site after changes constitutes acceptance
15.3 Your Responsibility
You are responsible for reviewing these Terms periodically. If you do not agree to modified Terms, you must stop using our Site.
SECTION 16 – TERMINATION
16.1 Termination by You
You may terminate your account and stop using our Site at any time by:
– Closing your account (if applicable)
– Ceasing to use our Site and services
– Contacting us to request account deletion
16.2 Termination by Us
We may terminate or suspend your access immediately, without notice, if:
– You violate these Terms
– You engage in fraudulent activity
– You misuse our Site or products
– We suspect illegal activity
– We discontinue our services
16.3 Effect of Termination
Upon termination:
– Your right to use our Site immediately ceases
– We may delete your account and content
– Outstanding obligations (payments, returns) remain enforceable
– Sections that should survive termination will continue to apply
SECTION 17 – GENERAL PROVISIONS
17.1 Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the entire agreement between you and Atroze regarding use of our Site.
17.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.3 Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
17.4 Assignment
You may not assign or transfer your rights under these Terms. We may assign our rights to any affiliate or successor without restriction.
17.5 Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.
17.6 Electronic Communications
By using our Site, you consent to receive electronic communications from us. These communications may include notices, agreements, and disclosures.
SECTION 18 – CONTACT INFORMATION
If you have any questions, concerns, or complaints regarding these Terms, please contact us:
Atroze Customer Support
Email: support@atroze.com
Phone: +1 (970) 659-6636
Support Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Mailing Address:
Atroze
7540 Orange Blossom Dr
Cupertino, CA 95014
United States
For specific inquiries:
– Order Questions: Include your order number
– Product Questions: Reference the specific product
– Technical Issues: Describe the problem in detail
– Legal Matters: Mark correspondence as “Legal Department”
We aim to respond to all inquiries within 1-2 business days.
—
ACKNOWLEDGMENT
BY USING OUR SITE OR PURCHASING OUR PRODUCTS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
Last Updated: November 8, 2025
