Payment Methods
At Atroze, we are committed to providing secure, convenient, and flexible payment options for your skincare purchases.
ACCEPTED PAYMENT METHODS
We accept the following payment methods:
Credit and Debit Cards
We accept all major credit and debit cards, including:
– Visa
– Mastercard
– American Express
– Discover
– JCB
All card payments are processed securely through Square, a PCI-DSS Level 1 certified payment processor.
Digital Wallets
For faster checkout, we accept:
– Google Pay
– Apple Pay (where available)
– Shop Pay (where available)
Digital wallet payments offer enhanced security and convenience, allowing you to complete your purchase with just a few clicks.
PAYMENT SECURITY
Your security is our top priority. We have implemented industry-standard security measures to protect your payment information:
Secure Payment Processing:
– All transactions are processed through Square, a trusted and secure payment gateway
– Square is PCI-DSS Level 1 compliant, the highest level of payment security
– All payment data is encrypted using 256-bit SSL/TLS encryption
– We never store your complete credit card information on our servers
– Card data is tokenized for maximum security
SSL Certificate:
– Our entire website is protected with SSL encryption (HTTPS)
– Look for the padlock icon in your browser’s address bar
– All data transmitted between your device and our servers is encrypted
Fraud Protection:
– Advanced fraud detection systems monitor all transactions
– Suspicious activities are flagged for additional verification
– 3D Secure authentication may be required for certain transactions
– We verify billing and shipping address information
PAYMENT PROCESS
Here’s how our secure payment process works:
1. Add Items to Cart: Browse our skincare products and add them to your shopping cart
2. Proceed to Checkout: Click the checkout button when you’re ready to complete your purchase
3. Enter Information: Provide your shipping address and contact information
4. Select Payment Method: Choose your preferred payment option
5. Enter Payment Details: Securely enter your payment information
– Your data is immediately encrypted
– Information is transmitted directly to our payment processor
6. Review and Confirm: Review your order details and total amount
7. Complete Purchase: Click “Place Order” to finalize your transaction
8. Order Confirmation: You’ll receive an instant email confirmation with your order details
PAYMENT AUTHORIZATION
By submitting your payment information, you authorize Atroze to charge your selected payment method for:
– The total purchase amount (including applicable taxes)
– Any shipping charges
– Any applicable promotional discounts or credits
Charges will appear on your statement as “ATROZE” or “ATROZE.COM”
PAYMENT VERIFICATION
To protect against fraud, we may need to verify certain orders before processing. This may include:
– Confirming billing address matches cardholder information
– Contacting you via phone or email for additional verification
– Requesting additional documentation for large orders
– Verifying identity for first-time customers
Verification typically takes 1-2 business hours during business days.
DECLINED PAYMENTS
If your payment is declined, common reasons include:
– Insufficient funds in your account
– Incorrect card details (number, expiration date, CVV)
– Billing address doesn’t match card on file
– Card issuer security restrictions
– Expired card
– Daily spending limit exceeded
What to Do:
1. Verify your payment information is correct
2. Contact your bank or card issuer to authorize the transaction
3. Try an alternative payment method
4. Contact our support team if the issue persists
CURRENCY
All prices on our website are displayed in United States Dollars (USD). If you’re paying with an international card, your bank may convert the charge to your local currency and may apply foreign transaction fees.
PRICING AND TAXES
– All prices are in USD and subject to change without notice
– Applicable state and local sales taxes will be calculated and added at checkout
– The final total (including taxes and shipping) will be displayed before you complete your purchase
– No hidden fees – what you see at checkout is what you pay
REFUNDS
If you return a product according to our Returns and Refund Policy, refunds will be issued to your original payment method.
For complete refund information, please visit: https://atroze.com/returns-and-refund-policy/
Refund Timeline:
– Refunds are processed within 7 business days after we receive your return
– It may take an additional 5-10 business days for your bank or card issuer to post the refund
– Digital wallet refunds typically appear faster than traditional card refunds
PAYMENT SUPPORT
If you experience any issues with payment or have questions:
Email: support@atroze.com
Phone: +1 (970) 659-6636
Support Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
When contacting us about payment issues, please provide:
– Your order number (if you received one)
– The payment method you attempted to use
– Any error messages you received
– Description of the issue
PRIVACY
Your payment information is handled in accordance with our Privacy Policy. We never sell or share your payment data with third parties except as necessary to process your transaction.
For more information, visit our Privacy Policy: https://atroze.com/privacy-policy/
PAYMENT METHOD UPDATES
We reserve the right to add, remove, or modify accepted payment methods at any time. We will update this page to reflect any changes to our payment options.
Last Updated: November 8, 2025
